The San Franciso Chronicle reports that "Some of the biggest computer retailers failed to make the grade in a new survey of Bay Area computer repair shops. CompUSA, Fry's Electronics and Best Buy all scored near the bottom based on overall performance and quality of service."

This is good news for smaller shops. "independent service businesses of any kind have to depend on satisfying customers and customer referrals more" then the big shops, which mean that people that are unsatisified with the bigger shops, can go to smaller shops, such as Beanstalk Computing in San Diego.